Troubleshooting #

Issues you might encounter and possible fixes.

Missing Web Server #

Check your path in the browser window, and make sure it begins with either http or https. If it is something else, chances are that you haven't set-up a Web Server.

Incorrect paths #

Verify that all paths — pointing to the files — are correct.

Some cookies are not deleted #

Check the cookie's path and domain and make sure they match your configuration.

Some services — such as GA4 — might re create the deleted cookie and require you to explicitly disable the tracking using their own API.

Some cookies are not deleted on subdomains #

Some services set their cookies in the main domain even if you are on a sub-domain. The plugin is unaware of this and just searches for cookies in the current sub-domain.

You have to manually specify the domain field within each cookie declared in the autoClear object. See the categories.autoClear section.